Frequently Asked Questions

Looking for an answer to your home loan questions? Here is a list of the most frequently asked questions and responses. To quickly assist you, type a keyword word into the “Search For” field to see only those responses that include the keyword you are searching for, or scroll through all the questions. We hope this helps answer any questions you might have.

HomeLoanServ is the department that provides customer service on your loan.

Please review your email program's help documentation for instructions on how to add our automated response email addresses (notify@ihfa.org and notify@homeloanserv.com) to your "safe senders" list.

You can check here for basic instructions for common email programs. Please note that this link is provided for your convenience and we do not take responsibility for its content.

We respect the privacy and security of your personal information. Just like you, we want all of your personal information kept that way: personal and secure. Our staff adheres to the detailed privacy policy that is available here for your review.
You may make your payment using HomeLoanServ's Borrower Connection, using automatic bank draft, by mail, or delivery.

CREATE A BORROWER CONNECTION ACCOUNT

Create a Borrower Connection Account

AUTOMATIC BANK DRAFT

Fill out this Automatic Bank Draft Authorization that authorizes HomeLoanServ to automatically draft your payment for you each month. Mail completed and signed form along with a voided check to the following address.

HomeLoanServ
PO Box 7899
Boise, ID 83707-1899

MAIL PAYMENTS TO

PO Box 7541
Boise, ID 83707-1899

PAYMENT DROP OFF ADDRESS

565 W. Myrtle St.
Boise, ID 83702

Once the paperwork is processed, you will receive a letter with the date the automatic payment will begin. You will need to continue making payments using a different method until the start date specified in this letter.
No, once auto draft is set up, it will remain in effect until it is cancelled. If the payment changes, the auto draft will also change.
No. The checking account information managed using the Checking Account Information Manager is for borrowers making payments online only and is not related to the Automatic Payment Withdrawal system. Please contact customer service at support@homloanserv.com to update this information.
If you pay online, there is a link to make a principal payment. If you pay by mail, you can write your check for an additional amount and indicate it is for your principal on the payment coupon sent with your check. If you pay by automatic bank draft, you can increase the amount automatically withdrawn. Making additional payments reduces the amount of interest you pay on the loan. Whenever an additional principal is paid on your loan, the next payment due is calculated on the lower principal balance. So your monthly payment is the same, but you pay less to interest and more to the principal balance.
Your payment is due on the first day of the month. Late charges are assessed to the loan if payment is received after the 16th of the month. Postmarks are not considered when determining late payments. If the 16th falls on a weekend or a holiday, you have the following business day to make your payment.
Call us as soon as you know your payment will be late. Through our free counseling service, a counselor will help you with a plan to get back on track.
Contact us immediately, no matter the situation. Idaho Housing has loan counselors who are trained and experienced in dealing with every situation. Contact a free housing counselor here.
Our mortgage loans to not allow deferment of payments. If you are having problems making your payment, please contact us immediately. We may have other options that can help.
At this time we do not have a system that can process debit or credit card payments. However, making a payment online is a debit to your checking account.
We cannot add people to a loan but we can update the name of an original borrower. Send a photocopy of the legal document showing the name change and a written request which includes your loan number to customer service to PO Box 7899, Boise, ID 83707. In come cases, names can be removed from a loan. To find out more about this, contact customer service at support@homeloanserv.com.
To remove a spouse from an Idaho Housing loan, the borrower who will be keeping the home must qualify for the home on his or her own. However, not all loans are eligible for Release of Liability. To find out more about this process, call customer service
One of the requirements of some loans is that the borrower must occupy the home for the life of the loan. If you have to move, for example because of a job transfer, contact customer service with your new address, phone numbers, and your plans for the home. We may approve a waiver of this requirement.
Your payment has two parts. The first part is principal and interest, which repays your home loan. The second part of your payment is the escrow portion. This portion pays for property taxes, homeowners insurance, and mortgage insurance, and changes annually depending on your tax or insurance premium changes. Contact the county for information regarding the tax amount. Talk to your insurance agent for information on your insurance premium.
On a fixed rate loan the principal and interest portion of your payment does not change. However, the escrow portion of your payment may change. The escrow payment is affected by increases or decreases in the tax and homeowners insurance bills we pay from your escrow account.
Contact customer service at support@homeloanserv.com for instructions on paying the shortage.
Each year you should receive a bill (or copy of the bill) from your county treasurer. We will receive the same information electronically and will pay your taxes from your escrow account.
Contact your specific tax office.
Your homeowners insurance is paid from your escrow account. We should receive a bill directly from your insurance company. However, if you receive your homeowners insurance bill, contact your insurance agent and make sure they add HomeLoanServ as the mortgagee so they know where to send the insurance premium billing. Ask your insurance agent to add this information to your policy as the mortgagee clause: HomeLoanServ

ISAOA
PO Box 7899
Boise, ID 83707

Please be sure your insurance agent has HomeLoanServ listed as your lender and knows that your loan is escrowed for insurance. Please also provide your loan number to your agent so your bill can be processed promptly. Your agent may fax the bill to 208.331.4701 or email it to support@homeloanserv.com.

Homeowner insurance is important for protecting your investment in a home from fire, theft, and other potential dangers. Adequate homeowners insurance is a requirement of your loan. If you do not obtain your own insurance, lender-placed insurance will be purchased for you that you will have to pay through your escrow.
Homeowners insurance information can be faxed to 208.331.4701. Please be sure to include your loan number on any correspondence.
Mortgage insurance, either from a private company or a government agency, makes loan with little or no down payment. Mortgage insurance is generally required when the loan-to-value of the home is greater than 80 percent. Although paid for by the borrower, the policy insures the lender against loan default.
Typically private mortgage insurance can be removed from your loan payment once the required loan-to-value of the home is reached. Mortgage insurance through a government agency, like FHA, can be required for the life of the loan. Email support@homeloanserv.com to see if your loan is eligible for mortgage insurance removal.
Payoff quotes are only provided in writing. Email support@homloanserv.com if you need to request a payoff amount. Please include your loan number and the date you want the payment amount calculated to as payoff amounts change daily.
If you didn't find the answer to your question, email customer service at support@homloanserv.com.
If you have additional questions on your loan, use the information here to contact us.

Still not finding what you are looking for? Please contact customer service.