December Office Closures

Our offices will close at 3pm MST on Thursday, December 24th and will reopen at 8am MST on Monday, December 28th for Christmas. Our offices will also close at 3pm MST on Thursday, December 31 and will reopen at 8am MST on Monday, January 4 for New Years.

December 1, 2020 payment

The December 1, 2020 payment must be made by 6pm MST on Thursday, December 31. December 2020 payments made after 6pm MST will not post until January 4, 2020 and will be reported as delinquent to the credit bureaus. *unless the loan is on a special forbearance plan*

November 2020 Payments - Very Important

The November 1 payment must be made NO LATER than 6pm MT on November 30. Please note that our call center is closed on November 26, 27, 28 and 29th due to the Thanksgiving holiday so phone payments with an agent will NOT be available. Payments can be made on our web-site or through our automated phone system up until 6pm MT November 30 and will be credited as received in November. Payments received after 6pm MT November 30 will not post until December 1 and will be reported to the credit bureaus.

Payment Due Date and Late Fees

All payments are due on the first of the month. As long as payments are made by the 16th of the month, a late fee will not be assessed. If a monthly payment is not made by 6pm MT the last business day of the month, it will be reported to the credit bureaus.

Experiencing financial hardship because of the COVID-19 outbreak?

HomeLoanServ is committed to helping you in any way we can through these uncertain times. Learn more about the forbearance plan and get important updates on payment options and relief programs here.

Win a $100 Gift Card

Congratulations to Kelsey Williams of Davenport, Iowa! Kelsey recently signed up for AutoPay and is this spring’s winner of a $100 gift card to a home improvement store. Login above and click on “Manage AutoPay” to sign up today and you could be our next winner. Plus, it’s the easiest and most convenient way to make your payment each month.

Homeowners Insurance

It's time for many homeowners insurance policies to renew. Please contact your agent and verify that they have HomeLoanServ listed as the mortgagee and that they have your HomeLoanServ loan number listed on your policy. This will help expedite the process of getting your renewal premium paid on time.

Two-Step Login Helps Keep Your Information Safe

Two-step login is an extra layer of security to make sure you’re the only one who can access your account, even if someone else knows your password. It adds an extra step to your basic login procedure. Borrower Connection is now secured through a two-step login process. Each time you log in, you will be asked to enter a username and password as well as an additional six-digit code, which you can choose to receive by email, text, or phone call.

For your security, after five failed login attempts, your account will be locked. To prevent this, we suggest using Forgot Username or Forgot Password to update your login information after your third failed attempt. If you get locked out, wait ten minutes and your account will automatically be unlocked.

Please be aware that HomeLoanServ never accepts credit cards to make your monthly mortgage payment.